FBI’s Sentinel Project: 5 Lessons Learned – Government – Enterprise Applications – Informationweek

After six years of development, the FBI says its next-gen digital case management system, Sentinel, is finally up and running. FBI agents can now use the system to manage records electronically, with document templates, drop-down menus, and many other PC-like features.

Sentinel had been a case study in federal IT projects gone awry–missed deadlines, budget overruns, feature shortcomings, and a benchmark test last October that pooped out. The FBI Inspector General, in a 2010 report on Sentinel, cited “significant issues and concerns.” FBI director Robert Mueller faced a grilling from Congress on how, when, and at what cost this all-important project would be completed.

FBI’s Sentinel Project: 5 Lessons Learned – Government – Enterprise Applications – Informationweek.

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